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Shipping & Delivery

When Will My Order Ship?

US orders: Orders for in-stock items generally will be delivered within 3-5 business days. Orders outside the continental US may take longer. US Overnight shipping: Orders placed before 1pm EST on business days will be delivered the next business day

Pending/Delayed Shipments

There may be times major carriers like FedEx and UPS are unable to process all of the packages they pick-up. When this occurs, they will publish a tracking status of "Pending" or "Delayed" which means that your packaging is waiting for its next label

Where is my Order?

Orders inside the continental US: You should receive your order within 3-5 business days from when you placed your order. You will receive an email with your tracking number when the order ships. If you have not received your order by this time frame

I did not receive my full order

If you did not receive your full order, most likely some of the pieces are backordered. Engraved items are shipped separately and may take 1-3 business days to fulfill. You can find shipping dates for preordered or backordered items listed on your or

An Item from my Order is Missing

Start by checking your shipping confirmation email to confirm which items should have arrived with your shipment. Due to out of stock items, we will sometimes send your cookware in multiple packages. Any preordered items will ship on or around the da

Where Can I Have my Order Shipped?

We offer free shipping on orders over $49 in the Contiguous US. We also offer free shipping to APO and FPO addresses, as well. We do also ship to Alaska, Hawaii, and US territories for a fee. Shipping rates are calculated at the time of checkout. *Pl

Lost Package

If you believe that your shipment has been lost, first check the shipping address to confirm that it was entered correctly upon checkout. We deliver orders directly to the address provided by you at checkout and do not retain previous addresses used

Package Damaged During Transit

When a package is damaged in transit, we will work with you to file a claim with the carrier and resolve any issues with your cookware. Please contact our support team with photos of the damage for further assistance. If you received damaged product,