We offer Instant Exchange for all US customers making an exchange through our Shop Now option in our returns portal. This will instantly place an order for your new item, no waiting required! A hold will be placed on your credit card or form of payme

We offer Instant Exchange for all US customers making an exchange through our Shop Now option in our<a href="https://returns.madeincookware.com">&#xA0;returns portal</a>. This will instantly place an order for your new item, no waiting required! A hold will be placed on your credit card or form of payment for the amount of the new product. This hold will be removed automatically when your return is received within 14 days. Should you not return your original purchase within 14 days, you will be charged for the new order instead.

How to Exchange an Item

US returns: All items purchased directly from MadeInCookware.com, excluding consumables, customized items, final sale items, and limited-edition releases, come with a 45-day return window. We provide prepaid return labels for all orders within the co

<h2 id="isPasted" style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);">Return Policy</h2>US returns: All items purchased directly from MadeInCookware.com, excluding consumables, customized items, final sale items, and limited-edition releases, come with a 45-day return window. We provide prepaid return labels for all orders within the contiguous US. Click <a href="https://returns.madeincookware.com/?_gl=1*j3fupb*_ga*MTU0MjYwMzI2NS4xNjkwMjk0NTcz*_ga_7ZV4R8RNSF*MTY5MjMwMzI1Ni40NC4xLjE2OTIzMDM5NjYuNTAuMC4w&amp;_ga=2.107192833.2009722817.1692130429-1542603265.1690294573&amp;_gac=1.156526409.1692303266.CjwKCAjwivemBhBhEiwAJxNWN18kmJS0LkI-vBOsZdc1q21V9H_ogPhCPDzALsLA-j9Udwd2E2V-FxoCSQgQAvD_BwE">here</a> to start a return or exchange.International returns: Orders outside of the continental United States purchased from MadeInCookware.com can also be returned within 45-days of delivery. Customers will be charged the cost of shipping and handling to return their items. Click <a href="https://web.global-e.com/returns/portal/mZqP">here</a> to start an international return or exchange.<h2 style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);" id> </h2><h2 style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);" id="how-to-submit-a-return--exchange">How to Submit a Return / Exchange</h2>When submitting a return, you will need your order number and shipping zip code. Items can be returned for the following:1. Exchange2. Store Credit3. Refund&#xA0;As of February 1, 2023, we will retain $11.99 on all returns for refunds to cover the handling fee associated with orders returned.All returns are required to include the original packing slip, and we are happy to provide a new copy to include upon request.&#xA0;Please use the prepaid return label provided to return your order. Using a return label that was not provided by Made In will delay your refund. Made In is unable to reimburse the cost of shipping if another return label is used.Once your items have been received, your refund will be processed within 3-5 business days. Made In is not responsible for any items sent to Made In outside the items listed on your return.&#xA0;<h2 style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);" id="-1"> </h2><h2 style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);" id="international-returns">International Returns</h2>We offer international returns as well under the same policy as our domestic shipments. Returns can be initiated <a href="https://madeincookware.com/pages/made-in-cookware-returns-exchanges">here</a>.&#xA0;All returns are subjected to a shipping fee, typically between $25-$80. When your return request is complete a prepaid DHL Express label and pickup will be provided. Refunds presented during the return process are estimates and do not include the shipping fee. Upon delivery to our return center, please allow 2-7 business days for your refund to be issued. If you have any questions on an existing or new international return, you can contact us directly.

Returns

Our phone team is available at Monday through Friday between 9am - 5pm CST. We are closed on weekends and holidays. We are currently experiencing high call volume but our agents will work to answer your chat as quickly as possible.

Our phone team is available at Monday through Friday between 9am - 5pm CST. We are closed on weekends and holidays. We are currently experiencing high call volume but our agents will work to answer your call as quickly as possible.

Made In Cookware

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