We offer a Lifetime Warranty on most products, and will replace any defective cookware due to manufacturing issue. If you believe your cookware to be defective and can certify that the damage is not a result of improper care or use, please use the co

<h2 id="isPasted" style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);"><span style="font-family: Georgia,serif;"><em>Our Lifetime Warranty</em></span></h2><p style="caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px;">We offer a Lifetime Warranty on most products, and will replace any defective cookware due to manufacturing issue.&#xA0;</p><h2 style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);" id><br></h2><h2 style="font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 22px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65);" id="submitting-a-warranty-claim"><span style="font-family: Georgia,serif;"><em>Submitting a Warranty Claim</em></span></h2><p style="caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px;"><span style="font-family: Inter; font-size: 16px;">If you believe your cookware to be defective and can certify that the damage is not a result of improper care or use, please use the contact form and include:</span></p><ul style="list-style-position: outside; list-style-image: initial; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px;"><li style="font-family: Inter; font-size: 16px;">Original order number</li><li style="font-family: Inter; font-size: 16px;">A photo or video demonstrating the damage claim</li><li style="font-family: Inter; font-size: 16px;">Any other details relevant to your use and care of the product</li></ul>

What does the Lifetime Warranty Cover?

When a package is damaged in transit, we will work with you to file a claim with the carrier and resolve any issues with your cookware. Please contact our support agents with a photo of the damage for further assistance. If you received damaged produ

<section id="isPasted" style="max-width: 100%; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px;"><div style="line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><h2 style="font-size: 22px;" id="package-damaged-in-transit">Package Damaged in Transit</h2><p>When a package is damaged in transit, we will work with you to file a claim with the carrier and resolve any issues with your cookware. Please contact our support agents with a photo of the damage for further assistance.</p><h2 style="font-size: 22px;" id="product-damaged--defective-upon-arrival">Product Damaged / Defective Upon Arrival</h2><p style="margin-bottom: 0px;">If you received damaged product, please send a photo demonstrating the damage or defect to our support agents and we will help process an exchange for you.</p><br></div></section>

Package Damaged During Transit

Our phone team is available at Monday through Friday between 9am - 5pm CST. We are closed on weekends and holidays. We are currently experiencing high call volume but our agents will work to answer your chat as quickly as possible.

Our phone team is available at Monday through Friday between 9am - 5pm CST. We are closed on weekends and holidays. We are currently experiencing high call volume but our agents will work to answer your call as quickly as possible.

Made In Cookware

Warranty

Where our Products are Made

Induction Compatibility

Difference Between Carbon Steel, Stainless Clad, and Non Stick

Are Made In Products Dishwasher Safe?

General Product Information

Is my Carbon Steel Pan Damaged?

Warranty on Carbon Steel

How to Cook with Carbon Steel

How do I Season Carbon Steel?

Carbon Steel & Acidic Ingredients

Food Sticking

Cleaning Carbon Steel

Where is Carbon Steel Made?

Carbon Steel Warping

Carbon Steel

Stainless Clad Warranty

Is Your Stainless Clad Lead & Toxin Free?

Cooking with Stainless Clad

What is 5-Ply Stainless Cookware?

Stainless Clad & Induction

Is Stainless Clad Oven Safe?

How to Avoid Sticking with Stainless Clad Pan

Does Stainless Clad Require Seasoning?

What are the White Spots on my Stainless Clad?

My Stainless Clad Lid is Not Coming Off

Stainless Clad

Non Stick Warranty

Caring for Non Stick Cookware

Is Non Stick Cookware Safe?

Is Non Stick Cookware Induction Compatible?

Are there lids for your Non Stick Frying Pans?

Non Stick

Does Enameled Cast Iron Need Seasoning?

Cleaning Enameled Cast Iron

Enameled Cast Iron

Caring for Copper

Cooking with Copper Cookware

Copper

Warranty on Knives

Removing Rust from Knives

How to Store Your Knives

Can Knives go in the Dishwasher?

How to Sharpen Knives

Knives

Bakeware Warranty

Is Your Bakeware Lead & Cadmium Free?

Where is Your Bakeware Made?

Is Your Bakeware Microwave & Oven Safe?

How to Clean Bakeware

Bakeware

Warranty on Tabletop

What are these marks?

Can I put my Plateware in the Oven, Microwave & Freezer?

How to Clean Plateware

Where is Your Plateware Made?

Tabletop

How to Clean Flatware

Where is Flatware Made?

Flatware

Glassware Warranty

How to Clean Glassware

Where is your Glassware Made?

Glassware

How to Care for Butcher Block

Cleaning Your Sheet Pan

Are Universal Lids Oven Safe?

Accessories

Cookware

When will my order ship?

Can I Cancel or Change My Order?

Why is My Discount Code Not Working

Do You Offer Discounts?

What Payment Methods Do You Accept?

Do You Charge Tax?

When Will I Be Charged for My Purchase

Orders

When Will My Order Ship?

Pending/Delayed Shipments

Where is my Order?

I did not receive my full order

An Item from my Order is Missing

Where Can I Have my Order Shipped?

Lost Package

Shipping & Delivery

How to Exchange an Item

Returns

Orders, Shipping & Returns

Phone

Leave us a message

Contact Us